Monday, April 5, 2010

One question i use to ask myself was how can you satisfy your customers when your employees are miserable? However i realized its an obligation upon one who is responsible. These workers have no choice but to continue their everyday routine after 9 to 12 hours a day of work. It is very unfair for one person to stress themselves and over work because of short staff. Companies need to ensure fair treatment of their employees. There has to be working arrangements and certain changes in the hours per day an employ works. From when the shift starts to when it ends there has to be a reduction of hours worked in one day. Also a certain pattern on the job description or in other words split a shift with another co-worker for time to rest. We have people standing up for over hours and doing over time in a job not getting paid for it. In the article "Up Against Wal-Mart" by Karen Olsson it saids "Its stressful," she says "They push you to he limit. They just want to see how much they can get away with with-out having to hire someone else". pg 343 With no pay in return it is a very difficult task to complete. There are many complaints about low pay and under staffing in retail environments.

1 comment:

  1. Glad to have you on board & look forward to your posts. It's an interesting question that you raise - about the relationship between customers and employees - because more and more of us work in the service area, how we interact with customers (or clients, students, or patients) is a bigger part of our work, and it's a different dynamic than working on an assembly line, for example. We'll talk more about this later in the semester when we talk about the question of emotional labor.